Shipping policy

Order Processing Time

• All orders are processed within 2-7 business days for apparel products and 2-5 business days for non-apparel products.

• You’ll receive a confirmation email with tracking information once your order has shipped.

 

Shipping Times

Estimated shipping times are as follows:

• United States: 3-4 business days

• Europe: 3-7 business days

• United Kingdom: 4-8 business days

• Canada: 6-10 business days

• Australia: 2-14 business days

• Rest of the World: 10-20 business days

Please note that shipping times are in addition to the processing time.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and the weight of your order.

 

Customs, Duties, and Taxes

• Orders outside the EU may be subject to customs fees, import duties, or taxes. These are determined by your country and are the customer’s responsibility.

• For orders to the UK or the US, duties may be prepaid if applicable.

Art of Olena is not liable for customs clearance & service fees as determined by the mail carrier or the destination country's customs officials, and those fees are not a basis for a refund, as they aren't something we're able to control or reliably predict. By making an order the buyer acknowledges the possibility of additional fees upon import and agrees that those fees will be the responsibility of the buyer.

Tracking Your Order

• Once your order has shipped, you’ll receive a tracking number via email. You can use this to monitor your package’s journey.

Shipping Providers

• We partner with reliable carriers like DHL, USPS, FedEx, and local postal services, depending on your location.

Delays

• Shipping times are estimates and may be affected by factors beyond our control, such as customs processing or carrier delays.

• If your order hasn’t arrived within the expected timeframe, please contact me at olenagreco@gmail.com

Lost or Damaged Packages

• If your package is lost or damaged in transit, contact me at artofsaki@gmail.com within 14 days of the expected delivery date. I’ll work with the provider to resolve the issue.